- ORDERING + SHIPPING DETAILS -
WE ARE OFFERING FREE SHIPPING ON ALL FIRST ORDERS! PLEASE USE COUPON CODE: FREESHIP
For ONLINE ordering please follow this link: SHOP WHOLESALE HERE to view wholesale packages.
On the package page you can select your scents and enter in your bottle requests.
For EMAIL ordering: Download and fill out the attached order forms and email it back to email@example.com and we will manually process your order.
Shipping Costs / Damage Claims
The retailer incurs the shipping costs but M.A.D Candle co. will insure packages with the carrier. UPS Ground Shipping costs 15-20% of order total. All our products are handmade once your order has been placed. Our current production time is 2-3 weeks (business days). That time does not include shipping. If it has passed 2-3 weeks (business days) since you placed your order please contact customer service via email at:
We do know that last minute events and special occasions arise so if you have a specific date you need your order by, please contact us at
and we will work with you to get your order created in time for your requested date!
Sales Outlets/Website and Online Sales
• You are only authorized to sell through the retail store that you have listed. Secondary stores as well as website and online sales must receive prior written approval.
• Any personal information that you provide to us including your name, address, telephone number and email address will be treated confidentially and will not be released, sold or rented to any entities or individuals outside of M.A.D Candle co. and does not collect or record any credit card details you may provide when purchasing products from the M.A.D Candle co. website.
Please let us know if you have any questions and don't hesitate to contact us via email at: firstname.lastname@example.org or via our website chat! Please keep in mind as we work with a limited staff due to COVID-19 we currently only have email / chat customer support.
We are SO excited to receive your NEW order + get started on your custom M.A.D candles!