SHIPPING POLICY+ COVID UPDATE

📍PLEASE NOTE: We are currently still in the process of moving facilities, for our building took significant damage during the TX winter storm.   We greatly appreciate your patience as we are still getting set up in our new space and responding and shipping out orders as fast as possible with as limited shipping delays as possible.  We greatly thank you for your understanding during this transitional time.  If you are shipping us bottles please email for our current shipping address.

 

DUE TO OVERWHELMING VOLUME SHIPPING CARRIERS ARE CURRENTLY EXPERIENCING DELAYS. PLEASE BE PATIENT AND ALLOW UP TO 3-5 BUSINESS DAYS FOR YOUR TRACKING INFORMATION TO UPDATE ONCE YOU ARE NOTIFIED OF SHIPMENT. WE APOLOGIZE FOR ANY INCONVENIENCE THESE DELAYS MAY CAUSE.

 

All our  products are handmade once your order has been placed. Our current production time is 3-5 business days for retail orders (Monday - Friday) That time does not include shipping. If this time frame has passed since you placed your order please contact customer service at orders@madcandleco.com

 

- WHOLESALE ORDERS -

Our current production time is 2-3 weeks. That time does not include shipping. If it has passed 2-3 weeks since you placed your order please reply to this email to contact customer service. 

**We do know that last minute gifts and special occasions arise so if you have a specific date you need your order by, please contact us at orders@madcandleco.com and we will work with you to get your order created in time for your requested date!

RETURN POLICY

All orders are handmade to order so all sales are final.