SHIPPING POLICY

📍 PLEASE NOTE:  DUE TO OVERWHELMING VOLUME SHIPPING CARRIERS ARE CURRENTLY EXPERIENCING DELAYS. PLEASE BE PATIENT AND ALLOW UP TO 3-5 BUSINESS DAYS FOR YOUR TRACKING INFORMATION TO UPDATE ONCE YOU ARE NOTIFIED OF SHIPMENT. WE APOLOGIZE FOR ANY INCONVENIENCE THESE DELAYS MAY CAUSE.

All our  products are handmade once your order has been placed. Our current production time is 3-5 business days for retail orders (Monday - Friday) That time does not include shipping. If this time frame has passed since you placed your order please contact customer service at orders@madcandleco.com

 

- WHOLESALE ORDERS -

Our current production time is 2-3 weeks. That time does not include shipping. If it has passed 2-3 weeks since you placed your order please reply to this email to contact customer service. 

**We do know that last minute gifts and special occasions arise so if you have a specific date you need your order by, please contact us at orders@madcandleco.com and we will work with you to get your order created in time for your requested date!

RETURN POLICY

All orders are handmade to order + sales are final.

 

RETURNS

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ALL HANDMADE ITEMS - SALES ARE FINAL. NO RETURNS.

There are certain situations where refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing.