SHIPPING POLICY+ COVID UPDATE

COVID UPDATE: We are currently experiencing about a 3-8 business day delay in production from the timeline below due to working with a limited staff. We will continue to do our best to process all orders in a timely manner while taking the necessary steps to ensure our team and our customers are safe. If your order is time-sensitive, we recommend please contacting us to ensure we can produce your order for your requested date!  Please email: orders@madcandleco.com

All our  products are handmade once your order has been placed. Our current production time is 3-5 business days for retail orders (Monday - Friday) That time does not include shipping. If this time frame has passed since you placed your order please contact customer service at orders@madcandleco.com

 

- WHOLESALE ORDERS -

Our current production time is 2-3 weeks. That time does not include shipping. If it has passed 2-3 weeks since you placed your order please reply to this email to contact customer service. 

**We do know that last minute gifts and special occasions arise so if you have a specific date you need your order by, please contact us at orders@madcandleco.com and we will work with you to get your order created in time for your requested date!

RETURN POLICY

All orders are handmade to order so all sales are final.

OUR STORE

Address: 2535 Farrington Street

Dallas, Texas 75207

Email: info@madcandleco.com

OPENING HOURS

Open By Appointment Only

Have a special bottle or order request, email us to schedule an apointment!

HELP
SUBSCRIBE
Stay up to date on sales, special promotions, new products, workshops and more!
FOLLOW US
  • Facebook
  • Twitter
  • Pinterest

© 2013 by M.A.D Candle co.