All our products are handmade once your order has been placed. Our current production time is 3-5 business days for retail orders (Monday - Friday) That time does not include shipping. If this time frame has passed since you placed your order please contact customer service at email@example.com
- WHOLESALE ORDERS -
Our current production time is 2-3 weeks for all wholesale candle packages. That time does not include shipping. If it has passed 2-3 weeks since you placed your order please reply to this email to contact customer service.
**We do know that last minute gifts and special occasions arise so if you have a specific date you need your order by, please contact us at firstname.lastname@example.org and we will work with you to get your order created in time for your requested date!
Please note on shipping:
USPS & FedEx DO NOT scan in packages at our facility. They are picked up in large trailers and on pallets where they scan them at their hubs. If there are no scans for 1-2 days, the package has already left our facility (excluding weekends) - yay!
We get it. Nobody likes being ghosted. If there is no movement for 4 days, please give us a shoutout!
All orders are handmade to order + sales are final.
ALL HANDMADE ITEMS - SALES ARE FINAL. NO RETURNS.
There are certain situations where refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing.